END USER LICENSE AGREEMENT AND TERMS OF SERVICE

This document is an integral part of the web page www.medicbooker.com. By visiting the site www.medicbooker.com, You accept the terms listed below. Please read the enclosed terms carefully and familiarize yourself with the guidelines set by the forementioned as any use of this website and the platform “Medic Booker” implies Your acceptance of the terms and conditions of use indicated in this document.

THE SERVICE IS NOT FOR PERSONS UNDER THE AGE OF 18 OR FOR ANY USERS PREVIOUSLY SUSPENDED OR REMOVED FROM THE SERVICE BY MEDICBOOKER. IF YOU ARE UNDER 18 YEARS OF AGE, YOU MUST NOT USE OR ACCESS THE SERVICE AT ANY TIME OR IN ANY MANNER.

Furthermore, by using the Service, you affirm that either you are at least 18 years of age or have been authorized to use the Service by your parent or guardian who is at least 18 years of age.

GENERAL TERMS AND CONDITIONS

 

  • SERVICE PROVIDER
    “Medic Booker” is exclusively owned by Serbika Health doo Belgrade – Zvezdara, 54 Veljka Dugoševića Street, Belgrade RS 11000, Registration number: 21305804, ID 110144304 (hereinafter referred to as”Serbika Health Ltd.”) which aims to provide professional services based on years of experience and business knowledge in in the field of licensing intervention in scheduling medical procedures and organization of travel, and selected services described in more detail in the EULA.
  • SERVICES
    “MedicBooker”is an online platform that allows all end users with the following services:
    a) Information on medical facilities, accommodation facilities, transfers, cosmetic establishments, tourist activities and training courses;
    b) Consultancy services in the field of medical procedures;
    c) Mediation in scheduling medical procedures;
    d) Package deals related to medical tourism or individual non-medical services;
    e) Organization of travel;
  • REGISTRATION AND USE OF SERVICE
    For the use of services “Medic Booker” is not necessary to be registered.  The entire correspondence on the website is carried out in Serbian, English or Russian. The selected services and available options are offered within a single platform and tailored to the needs of each individual user. The first step is the choice of single or multiple services (service package) which are available in the list of services, and which the end user forwards to an administrator in request form with additional documentation. After the selection had been made, a dialogue form (contact form) is opened in which user data is entered: name and surname, date of birth, email address and contact telephone number, as well as additional information that may be of importance. Other personal data are not required.
    Once the request form had been submitted, it is processed as soon as possible, and the user is thereafter contacted primarily via mail or telephone, with an initial arrangement proposal, the price and other elements of importance for the realization of the offered services. All posted prices at this point are provisional. The exact and final price of services that will be provided, because of their specific features, will be defined after processing the users request.

    Upon the acceptance of the conditions and providing written confirmation of all the elements of services that will be provided, The User receives an invoice which is the basis for all monetary transactions, EXCEPT medical services provided by partner agencies / clinics. Medical services are invoiced and charged directly by the partner agencies / clinics, as a provider of the same for the User.

  • RESTRICTIONS ON USE OF THE SERVICE
    In Using of Service You agree not to:

 

  • use the platform for advertising: untrue and false information, bring other users into error or communicate in a manner which is insulting someone, harming or taking advantage of one’s credulity.
  • use the platform for advertising: pirated copy products, medical or alternative medical procedures and methods, quackery, (use of) illegal drugs, weapons and ammunition (with the exception of legal hunting and air rifles and airguns, bows and arrows and crossbows), including copies and starter pistols), tobacco and tobacco products and their consumption, alcoholic beverages (except beer and wine) and their consumption.
  • use the platform for advertising: prostitution and pornographic content, as well as games of chance.
  • use the platform for advertising funds for treatment in the line of Electronic cigarettes can help you quit smoking.
  • use the platform for advertising anabolic steroids and potency medications.
  • use the platform for advertising sprays for self-defense and paralyzing.
  • It is absolutely forbidden to advertise anything else prohibited by the provisions of the Law on Advertising of the Republic of Serbia.
  • It is absolutely forbidden to send or insert viruses or any code of a destructive nature into the platform.

 

  • CONDITIONS AND GUIDELINES FOR ELECTRONIC COMMUNICATION (e messaging)
    All “MedicBooker” Users are offered a to communicate free of charge via electronic messages. Communication via email messaging is free on the condition of respecting the following prohibitions:

 

  • It is forbidden to use “MedicBooker” for sending offensive e messages to other users of services;
  • It is forbidden to send spam messages to users of “MedicBooker” services;
  • It is forbidden to send email messages that directly or indirectly promote other applications of the same nature.

 

  • MEDICBOOKER INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT OR OTHER INTELLECTUAL PROPERTY INFRINGEMENTS POLICY
    In accordance with the Law on Intellectual Property and Related Rights of the Republic of Serbia it is strictly forbidden to independently carry out any changes (additions, deletions, optimization or adaptation) of the “BookerMedic” platform. Serbika Health Ltd. will in case of any copyright or other intellectual property infringements prosecute the offender by any and every legal means available.  Serbika Health Ltd retains the absolute copyright claims on the program code i.e. the source and object code used on the “MedicBooker” platform.
  • LICENSES
    “Serbika Health Ltd.” warrants that “MedicBooker” is not an open source software, i.e. the “source code” is not available within the “open source” licenses to all users, nor can it be changed, altered or its content improved. The term “open source software” here means any software licensed free of charge (i.e. Requiring license fees is forbidden).
  • CONSENT TO COLLECTION AND USE OF PERSONAL DATA (LICENSES TO USER CONTENT)
    Collection and processing of personal data by Serbika Health Ltd. is done in accordance with the following: The client agrees that their personal information (name, surname, date of birth, gender, telephone number) and supplied medical documentation are to be used only to provide medical services, and that only for this purpose the enclosed content may be forwarded to the chosen partner agency / clinic as soon as the user had agreed to such use of personal data by the platform.
    Entered User Content will not be stored, preserved, collected and processed or used for purposes other than the purpose of providing selected services available on our website. Your entered personal data will not be transferred and made available to third parties, in accordance with the provisions of the Law on Protection of Personal Data.
    Each of our partner agencies / clinics is obliged to comply with a clause on the protection of personal data.
    By accepting these conditions the user agrees that the submitted medical documents are to be available exclusively to Serbika Health Ltd. and medical facility / clinic which user chooses to engage for medical services. The user has the option to, while using the platform, accept the license to user content, or to discontinue with the use of the platform. Persons who are authorized to use the provided information are: persons who have a contractual or employment relationship with Serbika Health Ltd., medical facilities / clinics with which the user chooses to enter into a doctor-patient relationship through the platform (to the extent necessary for communication), and all state bodies that by law or court decision have the right to claim or process user content/personal data.
    None of the aforementioned information collected by the user is visible to other users of the platform.
  • PENALTIES FOR VIOLATIONS OF THE RULES AND CONDITIONS
    Any user who engages in violation of the terms and conditions of use of “Medic Booker” or displays gross disrespect of prohibitions or is in violation of law, will be held liable and if necessary penalised by temporary or permanent suspension of use of the “Medic Booker” platform. As a rule, depending on the gravity of violation, the administration of “Serbika Health Ltd.” will initially issue a letter of warning, followed by, if new violations should occur, temporary and at worst permanent blockage. Service users who are deprived of the right to use the platform are not entitled to receive any compensation for the damages they may suffer due to the duration of the administrative penalty and lack of access to the “Medic Booker” platform.
    Penalties can be applied in cases where no violation of the rules and conditions was proven, in order to prevent the emergence of damage or in cases when due to a particular act or omission by the user the “MedicBooker” platform’s performance is compromised.
  • LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
    Information contained in user profiles users’ Medic Booker “platform, are considered to be accurate and reliable at the time of their publishing. However, neither the company Serbika Health Ltd., nor “Medic Booker” guarantee the accuracy, truthfulness or reliability of any information currently stored on the platform. THE SERVICE AND ALL CONTENT THEREON ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. ACCORDINGLY, THE COMPANY PARTIES DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
    We reserve the right to correct errors, inaccuracies or omissions and to change or update information if any information on the platform or on any affiliate website is less than accurate at any time and without notice. MEDICBOOKER is in no way under obligation to update, supplement or clarify any information on the platform or affiliate websites, including without limitation, the pricing information, except in cases such action is required by law.
    MEDIC BOOKER WILL MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE SERVICE AND ANY CONTENT (INCLUDING GIFTS) AVAILABLE ON THE SERVICE, INCLUDING BUT NOT LIMITED, TO THE ACCURACY, RELIABILITY, COMPLETENESS APPROPRIATENESS, TIMELINESS OR RELIABILITY THEREOF. THE COMPANIES AND INDIVIDUALS ON OUR LIST OF AFFILIATES (PARTNER AGENCIES / CLINICS) ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE INFORMATION THEY SUBMIT TO USE ON THE MEDICBOOKER PLATFORM AND COMPLETENESS OF ANY CONTENT ON THE SERVICE OR ANY OTHER INFORMATION CONVEYED TO ANY USER, OR FOR ERRORS, MISTAKES OR OMISSIONS THEREIN, OR FOR ANY DELAYS OR INTERRUPTIONS OF THE DATA, OR INFORMATION STREAM FROM WHATEVER CAUSE. AS A USER, YOU AGREE THAT YOU USE THE SERVICE AND ANY CONTENT THEREON AT YOUR OWN RISK. MOREOVER YOU ARE SOLELY RESPONSIBLE FOR ALL CONTENT YOU UPLOAD TO THE SERVICE.
    MEDICBOOKER IS NOT UNDER OBLIGATION TO CHECK THE ACCURACY AND COMPETENCE OF ANY OF THE AFOREMENTIONED INFORMATION, AND THEREFORE WILL NOT BE SUBJECT TO LIABILITY.
    Serbika Health Ltd. is not responsible for the availability or freedom from inconvenience caused by the services offered on www.medicbooker.com by Affiliate Companies or individuals..
    IN NO EVENT WILL SERBIKA HEALTH LTD. BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM THE SERVICES OFFERED BY PARTNER AGENCIES/CLINICS ON WWW.MEDICBOOKER.COM IN ACCORDANCE WITH LEGAL REGULATIONS.
    ANY LIABILITY FOR THE ACTIONS OF AFFILIATE COMPANIES IS EXCLUDED.
  • CUSTOMER SERVICE AND BAN ON PUBLICATION OF PRIVATE CORRESPONDENCE
    To contact the “Medic Booker” customer service team, please reach out to the following email address: “care@medicbooker.com“. Any Replies from the administrator or user team of “Medic Booker” does not necessarily reflect the viewpoint of Serbika Health Ltd., and in accordance with which, the users of Medic Booker services “can exercise no rights based on such written correspondence. It is prohibited to publish any written correspondence that may happen between “Medic Booker’s” Customer service and platform users without explicit written permission of the platform’s owner or its authorized person.
  • PRIVACY PROTECTION POLICY
    Unpublished personal data of registered users of the platform will not be available to third parties and will be treated in accordance with the Law on Personal Data Protection of the Republic of Serbia. The exception is the event of request by the investigating authorities of the Republic of Serbia, in which case the company “Serbika Health Ltd.” is explicitly obliged to make available and deliver any existing user information to the investigating authorities (the Prosecutor’s Office, Ministry of Internal Affairs) upon receiving said written request.
  • JURISDICTIONAL ISSUES AND AUTHORITIES
    All issues concerning with the provision of mediation services or other services in accordance with these Terms should be resolved by mutual consent of all parties involved. If the service user is dissatisfied or believes that his rights have been violated, he has the right to submit a complaint to the email address listed on the site. Serbika Health Ltd. is obliged to respond to each complaint within 14 days of receiving it.
    By using this platform, you agree that any legal claim or court action in relation to this online platform or its use is governed by the LAW of the Republic of Serbia, and falls under the jurisdiction of an appropriately appointed court in Belgrade.